Terms and Conditions

Our product pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency.

Our services are targeted to customers residing in Maldives. We DO NOT ship products to other countries.

Pricing Disclaimer

Whilst we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error, shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

In case order is placed for an item with incorrect price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you wish so.

All prices on this web site are subject to change without notice.

Price on our website and that of retail outlet may vary.

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, will be accessed via a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Credit / Debit Card Information

Your credit / Debit card payments are processed by BML Secure Payment Gateway. We do not collect or store any information regarding your credit / Debit card.

User Account

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone, and keep your account details confidential at all times.

It is recommended that customer retains a copy of transaction details for records.

Delivery Policy

Male and HulhuMale’

Expected Delivery Time: 1 - 2 Days.

No deliveries on Friday. Orders placed on Thursdays after 5pm and on Fridays will be delivered during 1 - 2 Days.

Free Delivery to any address in Male’ for purchases above Mvr 500/-

HulhuMale Delivery will cost pickup charges.

Boat Delivery

Next-day delivery or based on shipping date provided by customer

no deliveries on Friday

Proof of Delivery

All deliveries require a signature upon receipt. Anyone who signs for the delivery at the address shall be presumed authorised to act as recipient for the item. If you are unsure that you will be at the delivery address at the time of delivery, it is recommended that you nominate a work address or an available family member as recipient. Auto Care shall not be responsible for the loss or damage to a product once the delivery has been confirmed with a confirmed third-party signature.

Personal Pickup

All items ordered online from Auto Care can be picked up at the Auto Care Shop. (Recommended)

Shopping confirmation number and ID card will be required.

Delivery Issues

In the case of delays or problems with the delivery of your package, please contact the Auto Care Customer Service Centre on 7375577 (Saturday to Thursday 0800hrs to 1700hrs)

To return damaged items, please refer to the Auto Care Online return policy.

Refund Policy

Customers are eligible to return delivery items and receive a full refund.

Customer Service must be notified within 24hours of delivery. Goods must be returned to the Auto Care Shop, Lily Magu within 24hours of receipt date. Purchase confirmation and customer ID card copy must be presented.

All returning items must be received in their original condition (new, unused and free from damage)

In cases of incorrect or defective items being received as a result of Auto Care or Manufacture Error, you may request a replacement or a refund for your purchase within 24 hours of delivery

Questions about our Returns Policy? Please call our customer service on 7375577 0800hrs to 1700Hrs Saturday to Thursday or send us an email to [email protected]

Payment 

All transactions must be in Maldivian Rufiyaa (MVR).
Payments will be accepted for the exact bill amount.
We recommend that the card holder obtain and keep a copy of the receipt of the payment.

Once a transaction is processed, it cannot be cancelled.

Registered Address

Auto Care / Ethos Maldives Pvt Ltd.

Ma. Maaraa, Gulaabee Magu

Male’, 20244

Maldives

Tel: +960 7375577 , Email: autocare[@]ethosmaldives.com